Shipping and returns

Delivery area and shipping charges

Sales are limited to delivery addresses in Switzerland. The personalised product costs CHF 35 per frame plus the shipping charge displayed before purchase. Product, shipping and total prices are displayed and charged in CHF.

Shipping charges depend on quantity and the delivery route actually offered. The binding charge is shown before paid completion at Wix checkout. Free test orders are separate and do not trigger real shipping.

Production, delivery estimates and shipment status

Each frame is made using your approved design. For standard delivery to Switzerland, estimated production takes 72 hours, followed by 4–7 days in transit. This is an estimate; import clearance may take additional time. No specific arrival date is guaranteed.

Production, transport and any import processing are separate steps. Payment does not mean the product has already been made or dispatched. Shipment information is provided through the order process when available. Tracking detail differs between shipping services.

Imports into Switzerland: possible additional charges

Production may take place outside Switzerland. Imports may incur Swiss import VAT and carrier clearance fees. These are not automatically included in the displayed shipping charge and may be billed separately to the recipient.

Import VAT is generally based on the goods value including relevant costs to the destination, particularly shipping. According to the Swiss customs authority (FOCBS), tax amounts up to CHF 5 are not collected. Exchange rates, quantity, goods value and clearance can affect the result. We therefore do not promise generally charge-free delivery even if the supplier quote shows EUR 0 tax.

Additional charges that can be calculated before purchase are shown during ordering. Where final import or carrier charges are determined only during clearance, the additional payment obligation is disclosed before completion. Delivery with all import costs covered is agreed only if expressly stated in the specific offer.

Changes, cancellation and voluntary returns

For changes or cancellation, contact atlasframe.contact@gmail.com as early as possible before production starts. Whether production can be stopped depends on its actual stage and is promised only after our confirmation.

We do not offer voluntary returns for a change of mind about fault-free personalised products. Statutory rights relating to defects remain unaffected.

Defects, damage or missing delivery

Please report a problem to atlasframe.contact@gmail.com, preferably with the order number and a description. Photographs of the product and packaging provided voluntarily help with visible defects or transit damage.

Do not send goods to a Prodigi production address without clarifying the return route. We will explain the appropriate handling for your case. This does not limit statutory claims or their timely exercise; a remedy owed under those rights is not merely a goodwill gesture.